Declines can happen for a variety of reasons. When a charge is submitted to the customer’s bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information like the expiration date and CVC.
Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and your customer previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.
Metron's platform requires to specific browser features set to function properly. Please Check that both of these are in order before trying again.
Most often when we see Credit Card errors it is a result of one of two things.
Our merchant service provider recommends the following:
“If all of the card information seems correct, it is best to have the customer contact his or her bank, inquire for more information, and ask for future charges to be accepted.”
No! There is no cost for your clients to use Metron. We do have a payment services options in which you clients would pay us for your services but there is no charge to them directly for platform access.
Our system automatically bills our subscribers depending on their billing cycle and if by any chance the charge fails, our system automatically retries after 1 day if our system fails again it will automatically retry after 3 days. After 3 failed attempts, your account will be closed due to the failed payment.
We offer a 20% off group discount for a group of 5 or more. Please send all of the group members' emails and names when they are ready to sign up to .
First, write down your workout data, so you do not lose them completely. Check your internet connectivity and make sure you have good internet or wifi access. Internet speed is likely the central issue, but there are others that we have encountered.
Some users do not have a browser that flushes cached files when updates are made, so you are going to need to clean your cached browser settings, as another step to ensure you are sending your workouts to the corrected updated version.
Please access your browser settings and clear cache.
Follow these steps to clear your Safari cache:
Once you have done this please login again and then go through the process of updating your workout, and make sure you have internet connectivity.
You have the ability to Change Plan, Pause Account, & Unsubscribe through the platform. See Below.
Please take whichever necessary action step applies below.
Firstly, thank you for serving our country. We are glad to offer a permanent military 10% discount to both active military AND former members of the U.S. Armed Forces. To qualify, please email us (support@metron.io) from your .mil email address.
We accept all major credit cards whether is in the US or outside the US. Sometimes, the card has restrictions and will be declined if the transaction is out of ordinary or suspicious. You need to call your credit card company to have the restrictions removed and purchase again.
Please click the "Forgot Your Password" link on the login screen under the "LOGIN" button
The app is currently in beta, so it's not available in App Store or Google Play store. Here is the instruction for downloading beta: https://site.metron.io/beta/sign-up
Here is the history of our releases - https://site.metron.io/updates
iOS is getting close to release to the App Store, we are in the final phase of polishing and stabilizing features. Android is still catching up to iOS in terms of features, we will release it once the features are in sync
No! There is no cost for your clients to use Metron. We do have a payment services options in which you clients would pay us for your services but there is no charge to them directly for platform access.
We accept all major credit cards whether is in the US or outside the US. Sometimes, the card has restrictions and will be declined if the transaction is out of ordinary or suspicious. You need to call your credit card company to have the restrictions removed and purchase again.
Our system automatically bills our subscribers depending on their billing cycle and if by any chance the charge fails, our system automatically retries after 1 day if our system fails again it will automatically retry after 3 days. After 3 failed attempts, your account will be closed due to the failed payment.
We offer a 20% off group discount for a group of 5 or more. Please send all of the group members' emails and names when they are ready to sign up to .
Firstly, thank you for serving our country. We are glad to offer a permanent military 10% discount to both active military AND former members of the U.S. Armed Forces. To qualify, please email us (support@metron.io) from your .mil email address.
Declines can happen for a variety of reasons. When a charge is submitted to the customer’s bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information like the expiration date and CVC.
Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and your customer previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.
Most often when we see Credit Card errors it is a result of one of two things.
Our merchant service provider recommends the following:
“If all of the card information seems correct, it is best to have the customer contact his or her bank, inquire for more information, and ask for future charges to be accepted.”
The app is currently in beta, so it's not available in App Store or Google Play store. Here is the instruction for downloading beta: https://site.metron.io/beta/sign-up
Here is the history of our releases - https://site.metron.io/updates
iOS is getting close to release to the App Store, we are in the final phase of polishing and stabilizing features. Android is still catching up to iOS in terms of features, we will release it once the features are in sync
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