Declines can happen for a variety of reasons. When a charge is submitted to the customer’s bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information like the expiration date and CVC.
Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and your customer previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.
To delete existing workout logs: please go to the Home Page's Workout Logs Tab and delete each workout individually.
Please note that if you delete workout logs, you will lose your personalization.
Metron's platform requires to specific browser features set to function properly. Please Check that both of these are in order before trying again.
There are no additional costs or extra fees for the Metron Service other than what is marketed on the website.
You can switch your account type from Free to Paid, but not from Paid to Free. You can also freely create multiple training services with payments enabled and without so you ultimately have the choice of how to run your business.
Most often when we see Credit Card errors it is a result of one of two things.
Our merchant service provider recommends the following:
“If all of the card information seems correct, it is best to have the customer contact his or her bank, inquire for more information, and ask for future charges to be accepted.”
Metron acts only as a software delivery mechanism between coach and client, therefore we can not guarantee quality of the independent contractors who may use this platform to offer their services.
No! There is no cost for your clients to use Metron. We do have a payment services options in which you clients would pay us for your services but there is no charge to them directly for platform access.
Our system automatically bills our subscribers depending on their billing cycle and if by any chance the charge fails, our system automatically retries after 1 day if our system fails again it will automatically retry after 3 days. After 3 failed attempts, your account will be closed due to the failed payment.
We offer a 20% off group discount for a group of 5 or more. Please send all of the group members' emails and names when they are ready to sign up to .
Metron has integrated Stripe as a merchant service provider to help us collect payments. Coaches can simply share a sign uplink and allow the customer to sign up, pay, and onboard without having to lift a finger. The fully automated account type comes with more business tools like pausing a program, refunding, adding coupons and referral programs
Metron will take a daily snapshot of active account subscribers and prorate your charges so you do not pay for anything you do not need. You will have access to all the coaching tools but you will not have access to some of the business tools that can be access with a fully automated account type.
Use all the coaching tools to build workouts and create plans that you can try before or have up to 2 users try before you have to put down a credit card with an upgraded account. You can also give up to 2 accounts free to any users you choose to help validate and test the app to help gain the confidence to join a paid plan. There is no catch or fee it is simply away for you to try before you buy.
First, write down your workout data, so you do not lose them completely. Check your internet connectivity and make sure you have good internet or wifi access. Internet speed is likely the central issue, but there are others that we have encountered.
Some users do not have a browser that flushes cached files when updates are made, so you are going to need to clean your cached browser settings, as another step to ensure you are sending your workouts to the corrected updated version.
Please access your browser settings and clear cache.
Follow these steps to clear your Safari cache:
Once you have done this please login again and then go through the process of updating your workout, and make sure you have internet connectivity.
You have the ability to Change Plan, Pause Account, & Unsubscribe through the platform. See Below.
Please take whichever necessary action step applies below.
Firstly, thank you for serving our country. We are glad to offer a permanent military 10% discount to both active military AND former members of the U.S. Armed Forces. To qualify, please email us (support@metron.io) from your .mil email address.
We accept all major credit cards whether is in the US or outside the US. Sometimes, the card has restrictions and will be declined if the transaction is out of ordinary or suspicious. You need to call your credit card company to have the restrictions removed and purchase again.
Please click the "Forgot Your Password" link on the login screen under the "LOGIN" button
The app is in Beta and it is intended only for private Metron Users enrolled into a running program via Metron. Let us know and we will send you an invite with instructions to the email your Metron account is associated with.
Email coaching@metron.io to have a representative help you with any further questions that you may have.
We have completed iOS App and Android App development and currently in Beta test mode, will soon release iOS App and Android App to the market. We have some great new features and improvements to some of current Top Rated Run apps and are very excited to release. You will experience Off Line tracking, GPS/Coaching Audio Guidance, and other new features. Personal Workout Builder that will push to the app using our AVP technology.
Email coaching@metron.io to have a representative help you with any further questions that you may have.
Use all the coaching tools to build workouts and create plans that you can try before or have up to 2 users try before you have to put down a credit card with an upgraded account. You can also give up to 2 accounts free to any users you choose to help validate and test the app to help gain the confidence to join a paid plan. There is no catch or fee it is simply away for you to try before you buy.
Metron will take a daily snapshot of active account subscribers and prorate your charges so you do not pay for anything you do not need. You will have access to all the coaching tools but you will not have access to some of the business tools that can be access with a fully automated account type.
Metron acts only as a software delivery mechanism between coach and client, therefore we can not guarantee quality of the independent contractors who may use this platform to offer their services.
There are no additional costs or extra fees for the Metron Service other than what is marketed on the website.
You can switch your account type from Free to Paid, but not from Paid to Free. You can also freely create multiple training services with payments enabled and without so you ultimately have the choice of how to run your business.
No! There is no cost for your clients to use Metron. We do have a payment services options in which you clients would pay us for your services but there is no charge to them directly for platform access.
We accept all major credit cards whether is in the US or outside the US. Sometimes, the card has restrictions and will be declined if the transaction is out of ordinary or suspicious. You need to call your credit card company to have the restrictions removed and purchase again.
Our system automatically bills our subscribers depending on their billing cycle and if by any chance the charge fails, our system automatically retries after 1 day if our system fails again it will automatically retry after 3 days. After 3 failed attempts, your account will be closed due to the failed payment.
We offer a 20% off group discount for a group of 5 or more. Please send all of the group members' emails and names when they are ready to sign up to .
Firstly, thank you for serving our country. We are glad to offer a permanent military 10% discount to both active military AND former members of the U.S. Armed Forces. To qualify, please email us (support@metron.io) from your .mil email address.
Declines can happen for a variety of reasons. When a charge is submitted to the customer’s bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information like the expiration date and CVC.
Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and your customer previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.
Most often when we see Credit Card errors it is a result of one of two things.
Our merchant service provider recommends the following:
“If all of the card information seems correct, it is best to have the customer contact his or her bank, inquire for more information, and ask for future charges to be accepted.”
The app is in Beta and it is intended only for private Metron Users enrolled into a running program via Metron. Let us know and we will send you an invite with instructions to the email your Metron account is associated with.
We have completed iOS App and Android App development and currently in Beta test mode, will soon release iOS App and Android App to the market. We have some great new features and improvements to some of current Top Rated Run apps and are very excited to release. You will experience Off Line tracking, GPS/Coaching Audio Guidance, and other new features. Personal Workout Builder that will push to the app using our AVP technology.
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