Customer Service Representative

We are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency

Location

Philippines

Job Description

We are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills And Qualifications

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • High school degree

Perks

  • ‍Potential trip to our corporate headquarters in Silicon Valley or China
  • Opportunity to own company stock (invite only)
  • Free gym
  • ‍Free training programs & access to our elite coaches
  • ‍Employee discount for company products
  • Team events (running, fitness contest, hiking, island hopping, etc.)
  • Attendance bonus, company recognition awards (Macbook, etc.)
  • Free 2 iMax tickets for every tool, process, best practices that you can share that help speed up the development process
  • ‍Free snacks at office

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